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Submission of proposals: problems and complaint procedure

Published on | 4 years ago

Programmes Health Culture and society Security Digital, Industry & Space Climate, Energy, Mobility Agro-Food, Environment Horizon Europe

The COM has informed the following:

The current problems in the submission system are mainly due to the extremely high traffic that the system currently suffers in conjunction with an unfortunate chain of incidents linked to the global infrastructure that supports it. 

Main incidents reported:

  • Issues with saving form or cannot submit proposal
  • Issues in the print preview of the proposal when there is a high number of participants
  • Incapacity of changing participant order

It is essential that participants take screenshots before the call deadline and if submission did not succeed, submit a complaint within four days after the call deadline 

Instructions are given in the online manual 

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